Checklist: Difference between revisions

From MobileX for SageCRM
(Created page with "A checklist to be used when a user cannot log on 1. User is allowed log on to CRM via CRM's web services (Allow WebService Access:True) Navigate to the users details (Admi...")
 
No edit summary
 
Line 11: Line 11:
   From that screen check that the user is in the list
   From that screen check that the user is in the list


4. You cannot use the ampersand '&' character or '%' character in a password when using MobileX (this is due to a web-service bug in Sage CRM).
3. You cannot use the ampersand '&' character or '%' character in a password when using MobileX (this is due to a web-service bug in Sage CRM).


Other strange characters may also be unsupported-remove all to test
Other strange characters may also be unsupported-remove all to test

Latest revision as of 15:39, 8 February 2021

A checklist to be used when a user cannot log on

1. User is allowed log on to CRM via CRM's web services (Allow WebService Access:True)

 Navigate to the users details (Administration -> Users -> Users) and view the users details and check that the
 "Allow WebService Access" setting is set to true

2. MobileX license check.

 Navigate to "Administration -> CRM Together -> MobileX "
 From that screen check that the user is in the list

3. You cannot use the ampersand '&' character or '%' character in a password when using MobileX (this is due to a web-service bug in Sage CRM).

Other strange characters may also be unsupported-remove all to test